Cancellation & Refund Policy

Premium is sold as a one-time payment for a fixed period: 1 week (₹49 / $2.99), 1 month (₹199 / $7.99) or 1 year (₹999 / $39.99). Payments in India are processed by Razorpay and international payments by Stripe. There is no automatic renewal — you are never charged again unless you choose to buy again. Buying again before your period ends adds the new time on top.

Because nothing renews automatically, there is nothing you need to cancel to avoid future charges. You can stop using Premium at any time; your Premium features stay active until the end of the period you paid for.

Premium is a digital service that starts immediately, so we generally do not refund unused time. We will refund in full if, within 7 days of payment:

• you were charged more than once for the same purchase;
• your payment succeeded but Premium was not activated within 24 hours and we could not fix it;
• a technical problem on our side stopped Premium features from working and we could not resolve it.

Accounts suspended or banned for breaking the Terms or Community Guidelines are not eligible for refunds.

Email support@chitmet.gg with your payment ID (from your Razorpay/Stripe receipt) and the email or username on your account. Approved refunds are issued to the original payment method within 5–7 business days; your bank or card provider may take a few extra days to show it.

Questions about payments: support@chitmet.gg. See also our Contact page and Terms.